Posts tagged customer service

Customer Service – The 80%-20% Rule

This post contributed by Monica Klein from A Suri Farm. I have a brother (actually, I have four brothers) who has this goofy hypothesis he calls the “80:20 Rule.”  I’m beginning to learn that my brother, John, may not be so far off base in his thinking.  His rule says that in the world of [...]

Alpaca Nation Means Business

Alpaca Nation recently sent it’s customers an email. In it, they let customers know that they appreciate their participation in their customer satisfaction surveys and that they will be making some changes based on the feedback they received. They report that they will be upgrading with larger photos, lineage reporting, and show results in the [...]



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